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Hassle-Free Returns and Exchanges

Hassle-Free Returns and Exchanges at NRS

Our commitment to your satisfaction begins the moment you place an order at NRS, and it doesn’t end until you retire your gear from old age and overuse. More than anything else, we want you to be happy with the products you buy from us, so we guarantee all NRS items for their useful life. If at any time you’re not satisfied with the performance of an NRS product, please return it to us for assessment.

If your purchase was damaged in shipping or your order was incorrect, please call us immediately at 877.677.4327. Hold on to the original item and packaging.

  1. Complete the NRS Returns Form.
  2. Print the Hassle-Free Return Label to send us your package via the US Postal Service.
  3. Make sure the item you are returning is clean and dry and that all tags are included.
  4. Package your return along with the paperwork. Please remember to remove or cover any pre-existing shipping labels on the box.
  5. Go boating! We’ll let you know when your package arrives.
  6. Is this an exchange? For the quickest service give us a call or place an order online. We’ll ship your new gear immediately. Your card will be charged, but we will issue a credit as soon as your return arrives.

The NRS Repair Department can repair most gaskets and pumps.

  1. Print out and complete the NRS Returns Form.
  2. Send the package and form via UPS or insure with US Postal Service to:

    NRS Repairs
    2009 S. Main St.
    Moscow, ID 83843

  3. NRS will contact you the day we receive your item to inform you of the price and collect payment information.

Latex Drysuit Gaskets and Socks:
Gasket repair kits and an instruction video are available if you’re feeling adventurous.

If you would like NRS to repair your gaskets, our current pricing information can be found on the repairs page.

Visit our website for information on how to maintain and repair NRS Barrel Pumps. Replacement parts for pumps are available on our website.

For additional pump needs or questions call 877.677.4327 or email service@nrs.com.

Boats & SUP’s:
Visit the state and region specific list of NRS suggested boat repair facilities. You can also call 877.677.4327 or email service@nrs.com for additional information.

  1. Complete the NRS Returns Form
  2. Ship your return or exchange to NRS. Sorry, pre-paid shipping labels are not available for international returns. You are responsible for all shipping costs, duties and taxes.
  3. Ship your return or exchange to NRS:

    NRS Repairs
    2009 S. Main St.
    Moscow, ID 83843

  4. Please allow 3-5 weeks for delivery of your new item. You are responsible for any duties and taxes on your exchange.
  5. Please call 001-208-882-6704 or email us at service@nrs.com with any additional questions or concerns.
  1. If you are an NRS Outfitter or Distributor, please call 800.243.1677 to obtain a Return Authorization.
  2. Pre-paid shipping labels are not available for wholesale customers.