Frequently Asked Questions


  • What is an ETA?

    Estimated Time of Arrival (ETA) - the expected date a backordered item will be delivered to the NRS Warehouse. A number of factors can affect delivery time from a manufacturing facility. If delays occur, we'll do our best to notify you.

    Getting your order to you in a timely fashion is very important to us. If the arrival of backordered items is time sensitive; something needed for an upcoming trip, for example, please let us know. When an ETA changes on an order you’ve placed, we do our best to notify you of the change.

    Again, an ETA is our best estimate and not guaranteed. Please, allow additional Transit Days for shipping to you. Please give us a call at 877.677.4327 with any questions.

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