We’re Here to Help
Our commitment to customer service at NRS (Northwest River Supplies) begins the moment you browse our website, send us an email, or pick up the phone. You can contact us via whichever option below you find the most convenient.
NRS Customer Service Representatives are available weekdays from 6am to 6pm (PT). Between Memorial Day and Labor Day, our phones are open Saturdays and Sundays from 7am to 3pm (PT). In the off season, our Saturday and Sunday hours are 9am to 3pm (PT).
NRS is traditionally closed on the following days: Memorial Day, Fourth of July, Labor Day Weekend, Thanksgiving, Black Friday, Christmas, and New Year’s Day. On Christmas Eve, we also close at noon.
Don’t like to wait? We get it. Click the Live Chat button below to communicate with one of our helpful associates now.
(If we’re away or busy—that button’s gray instead of blue—you can still send us an email and we’ll respond just as soon as we can.)
We loves us some email.
Or contact our friendly customer service department using our online form.
The NRS Repair Department is located in Moscow, ID and can repair warranty and non-warranty items.
The NRS Moscow flagship store is open Monday through Friday from 9–5 and Saturdays from 9–3. In accordance with the guidelines set forth by the State of Idaho Stages of Reopening, we request that people entering Idaho from another country or from an area outside Idaho with substantial community spread refrain from visiting the store. We encourage others to shop online. We also respectfully request that customers wear masks (provided for free), follow social distancing guidelines (stay 6 feet apart), and limit occupancy to 10 customers at a time. We are offering in-store shopping by appointment only from 8–9am on Mondays and Tuesdays as well as curbside pickup service for call-in orders. Call us at 877.677.4327 to arrange a private shopping appointment or place a pickup order. Please allow 24 hours for our warehouse staff to fulfill your pickup order.
The NRS Flagship Store is traditionally closed on the following days: Memorial Day, Fourth of July, Labor Day, Thanksgiving, Black Friday, Christmas, and New Year’s Day. On Christmas Eve, we also close at noon.
NRS, 1638 South Blaine Street, Moscow, ID 83843. Driving Directions
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Unsolicited Ideas Policy
We always enjoy hearing from you. Feedback from our customers is very important to us; it helps improve existing products and innovate new ones. However, there's an important difference between product feedback and an idea or proposal that you share with us.
We have a very robust internal research and development organization. At any one time we have dozens of gear projects in the works, some of them years in the making. Your idea may be unique, but there's also a good chance that we are working on something similar.
To avoid hard feelings we simply do not accept such unsolicited ideas or proposals. Please do not send them to us. We wish you the best in developing your product and when it comes to the marketplace we'll certainly consider carrying it.