Customer Service

phone

877.677.4327

NRS Customer Service Representatives are available to answer your calls weekdays 6am to 6pm and weekends 9am to 3pm. (All times Pacific.)

NRS is traditionally closed on the following days: Memorial Day, Fourth of July, Labor Day Weekend, Thanksgiving, Black Friday, Christmas, and New Year’s Day. On Christmas Eve, we also close at noon.

email for customer service

We’d love to hear from you. Contact our friendly customer service department using our online form, or email directly: service@nrs.com

Media Inquiries

Journalists, publications, broadcasters and other media outlets—we want to hear from you! Send requests for NRS news, public comment, or products for review to: mediainquiries@nrs.com

(Note: We will not respond to advertising or other solicitations submitted to this address.)

repairs

The NRS Repair Department is located in Moscow, ID and can repair warranty and non-warranty items.

Flagship Store

The NRS Moscow flagship store is open Monday through Friday from 9–5 and Saturdays from 9–3.

Curbside pickup service is available for call-in orders (877.677.4327). Please allow 24 hours for our warehouse staff to fulfill your pickup order.

The NRS Flagship Store is traditionally closed on the following days: Memorial Day, Fourth of July, Labor Day, Thanksgiving, Black Friday, Christmas, and New Year’s Day. On Christmas Eve, we also close at noon.

address

NRS, 1638 South Blaine Street, Moscow, ID 83843. Driving Directions

NRS Community

community.nrs.com

Boating stories, videos, photos and info.

facebook

facebook.com/nrsweb

Like NRS on Facebook to post questions, comments and photos.

YouTube

www.youtube.com/nrsweb

Product videos, video instructions, eye-candy, and much more.

Check out our
Rock Solid Guarantee

Unsolicited Ideas Policy

We always enjoy hearing from you. Feedback from our customers is very important to us; it helps improve existing products and innovate new ones. However, there's an important difference between product feedback and an idea or proposal that you share with us.

We have a very robust internal research and development organization. At any one time we have dozens of gear projects in the works, some of them years in the making. Your idea may be unique, but there's also a good chance that we are working on something similar.

To avoid hard feelings we simply do not accept such unsolicited ideas or proposals. Please do not send them to us. We wish you the best in developing your product and when it comes to the marketplace we'll certainly consider carrying it.