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Northwest River Supplies

NRS Hassle-Free Returns

Hassle-Free Returns at NRS

Our commitment to your satisfaction begins the moment you place an order at NRS, and it doesn’t end until you retire your gear from old age and overuse. More than anything else, we want you to be happy with the products you buy from us, so we guarantee all NRS items for their useful life. If at any time you’re not satisfied with the performance of an NRS product, please return it to us for warranty assessment.

If your purchase was damaged in shipping or your order was incorrect, please call us immediately at 877.677.4327. Hold on to the original item and packaging.

If the gear you intend to return isn’t rafting, paddling, or boating gear and apparel (like, say, it’s Western or roping gear, or made from leather), you may be looking for another company’s return page instead of sending it to Idaho.

Welcome to the Hassle-Free Returns process. Submit your information below to send your item back to NRS, free of charge. Please carefully read through this list to see how we can best help you return your item. This service is only valid for US addresses.

Would you like to order a replacement item? Please order your replacement online at nrs.com or by calling 877-677-4327. You will be charged for your online order now, but once we receive your return we'll credit you for the original purchase price.

If you are an NRS Outfitter or Distributor, please follow these steps. If you are a Pro customer, please follow these steps.

  • You cannot use this service to return a flammable item (including but not limited to: adhesives, glues and solvents) or CO2 cartridges.
  • For inflatable boats, call 877.677.4327 for instructions.
  • All returned items must be clean and dry.
  • Note: if you’re in Alaska or Hawaii, you cannot use this label for the return of any oversized items. Additionally, this service can take 2–4 weeks to reach us from these locations.

Log In & Begin Your Return »
(Recommended if you have an online account)

  1. Complete the NRS Returns Form
  2. Ship your return to NRS:

    NRS Returns
    2009 S. Main St.
    Moscow, ID 83843

  3. Sorry, pre-paid shipping labels are not available for international returns. You are responsible for all shipping costs, duties and taxes.
  4. All returned items must be clean and dry.
  5. Please call 001-208-882-6704 or email us at service@nrs.com with any additional questions or concerns.
  1. If you are an NRS Outfitter or Distributor, please fill out the Wholesale Returns Authorization Form.
  2. Pre-paid shipping labels are not available for wholesale customers.
  3. All returned items must be clean and dry.
  4. Call 800.243.1677 if you have questions.

Pro customers are not eligible for free return shipping. All returns must include a Return Authorization form and must be clean and dry.

The Hassle Free Shipping Label may be used for the return of soft goods and apparel; oversized items may not use the Hassle Free Shipping Label. A $8.95 fee or credit reduction will be incurred in conjunction with the appropriate use of the Hassle Free Shipping Label. Submit a Return Authorization form to receive the Hassle Free Shipping Label. (Note: if you’re in Alaska or Hawaii, this service can take 2–4 weeks to reach us.)

You may not use a Hassle Free Shipping Label if your items are or include:

  • flammable (including, but not limited to: adhesives, glues and solvents)
  • CO2 cartridges
  • oversized items; this includes, but is not limited to: inflatables (rafts, IKs, SUPS), coolers, dry boxes, campsite counters, frame pieces over 48", firepans, paddles or oars.

You are responsible for all return shipping charges for the above category of items.

If you wish to use your own shipping method, or have oversized or other items that do not qualify for the Hassle Free Shipping Label, please ship to:

NRS Attn: Returns
2009 S. Main St.
Moscow, ID 83843

Please contact us if you have any questions regarding your return.

Log In & Begin Your Return »
(Recommended if you have an online account)

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