We're Here to Help
NRS Customer Service Reps are available weekdays from 6am to 6pm (PT), Saturday's from 7am to 3pm (PT), and Sunday's from 9am to 3pm (PT).
Don’t like to wait? We get it. Click the Live Chat button below to communicate with one of our helpful associates now.
(If we’re away or busy—that button’s gray instead of blue—you can still send us an email and we’ll respond just as soon as we can.)
We loves us some email.
Or contact our friendly customer service department using our online form.
The NRS Repair Department is located in Moscow, ID and can repair warranty and non-warranty items.
The NRS Show Room is open weekdays from 9am to 6pm (PT) and Saturday's from 9am to 3pm (PT).
NRS, 2009 S. Main St., Moscow, ID 83843. Driving Directions
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Unsolicited Ideas Policy
We always enjoy hearing from you. Feedback from our customers is very important to us; it helps improve existing products and innovate new ones. However, there's an important difference between product feedback and an idea or proposal that you share with us.
We have a very robust internal research and development organization. At any one time we have dozens of gear projects in the works, some of them years in the making. Your idea may be unique, but there's also a good chance that we are working on something similar.
To avoid hard feelings we simply do not accept such unsolicited ideas or proposals. Please do not send them to us. We wish you the best in developing your product and when it comes to the marketplace we'll certainly consider carrying it.