Frequently Asked Questions
- How do I place an international order?
You may place an international order using our NRS Online Catalog or by contacting us via telephone in the United States at 208.882.6704, or by fax 208.883. 4787. You may e-mail NRS International Sales Team at firstname.lastname@example.org
- How are international shipping costs calculated?
Shipping totals are determined on a case-by-case basis by the international sales team. You will be notified and consulted regarding shipping charges before your order is processed. International orders are subject to taxes, duties and broker fees. Shipping totals quoted to you in US dollars do not include fees placed on an order in customs clearance.
- What shipping methods are available for international orders?
Shipping companies used most often include UPS, FedEx and Global Express Mail (a branch of US postal service). Transit times vary depending on the type of service used and development of postal services in each specific country. Typically, orders shipped to Europe and Japan arrive within 3-5 business days. Orders to most other countries will arrive within 7-10 business days. Expedited services are also available for speedy delivery.
*No Flammables are shipped internationally by air - Including Canada. Flammable items may only be shipped using Direct Container Line (an ocean freight service). Delivery may take up to 25-40 days. This method may also be more cost effective for large orders that are not time sensitive.
- What payment methods are accepted for international orders?
Payment may be made by major credit cards such as Visa, MasterCard, and Discover. We also accept bank wire transfers and international money orders. For further information on international payment options contact: Inter@nrs.com
- What does "Backorder" mean?
Occasionally there are certain items that may be out of stock and thus are on backorder. No charges are made to your account until the backordered item is filled and shipped out. You will be sent an email with an Estimated Time of Arrival (ETA) if an item you have requested is on "BackOrder".
- How do I establish an account as an outfitter or retail store?
If you are an outfitter or retail store and would like more information on setting up an account with NRS please contact us by email at email@example.com or by phone at Phone: 1.208.882.2383 / Fax: 1.208.883.4787. Outfitters may also submit a Outfitter Qualification form and retailers may submit a Wholesale Dealer Quailification form.
- What is the returns/exchange policy at NRS?
Our commitment to your satisfaction begins the moment you place your NRS order, and it doesn’t end until you retire your gear from old age and overuse. More than anything else, we want you to be happy with the products you buy from us, so we guarantee all NRS items for their useful life. If at any time you’re not satisfied with the performance of an NRS product, please return it to us for assessment. However, the customer is responsible for shipping costs back to NRS. We recommend using shipping services, which allow the item to be tracked and/or insured. This will make certain that the merchandise to be returned reaches NRS securely.
If you have questions to add to our FAQ page or any questions regarding NRS please contact us at firstname.lastname@example.org.
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